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Privacy Policy

Jingle Jandals / Ripper Christmas — operated by Stackdtec Limited, New Zealand. Contact: hello@jinglejandals.co.nz.

Last updated: 4 October 2026

Draft for owner review — not legal advice.

We take privacy seriously and keep things simple: we collect only what we need to make and deliver your video cards. This policy explains how we handle personal information under the New Zealand Privacy Act 2020 and its Information Privacy Principles (IPPs), and, where it applies to us, the Australian Privacy Act 1988 and Australian Privacy Principles (APPs).

1. What we collect

About you (the customer):

  • your name, business name, email address and billing country;
  • your logo, message and order choices;
  • payment status and transaction details from Stripe (we don't receive or store full card numbers);
  • your communications with us; and
  • basic technical information (e.g. IP address, browser type, and logs) for security and to keep the site working. We use only essential cookies. We do not currently use third-party analytics or advertising cookies.

About your recipients:

  • names you upload (for example in a CSV) so we can personalise each card.

We ask you to upload names only — no addresses, phone numbers or other details.

2. Recipient names — we act on your behalf

When you upload recipient names, we hold and use them only on your behalf, to make your cards, and not for our own purposes. We don't contact recipients, market to them, or sell or share their names.

You (the customer) are responsible for having collected those names lawfully and for being open with your clients about how you use their information, including any notification they need (for example, under NZ IPP 3, and IPP 3A for information collected indirectly from 1 May 2026). See section 6 of our Terms.

If a recipient contacts us about their information, we'll usually refer them to the business that sent the card, and help where we can.

3. Why we use it

  • to create previews and finished cards and host share links;
  • to process payments, issue receipts and meet tax and accounting obligations;
  • to communicate with you about your order and provide support;
  • to keep our service secure and prevent misuse; and
  • with your consent, to send you occasional updates about our service (you can unsubscribe anytime).

4. Who we share it with

We use trusted service providers to run the service. They handle information on our behalf and under their own security and privacy commitments:

  • Stripe — payment processing. Stripe may process data in the United States and other countries. See stripe.com/privacy.
  • Hosting and storage — Fly.io, with our data stored in Sydney, Australia.
  • DNS and content delivery — Cloudflare.
  • Email — our support mailbox; we do not currently use a third-party email marketing provider.

People who open a share link can see that card, including the recipient's name. Share links use hard-to-guess IDs but are not password protected — anyone with the link can view the card.

We may disclose information if required by law. We don't sell personal information.

5. Overseas storage and disclosure

Our service is hosted in Sydney, Australia, and Stripe may process payment data in the United States and elsewhere. Where a provider simply stores or processes information for us, we remain responsible for it under the NZ Privacy Act. Where information is disclosed overseas, we take reasonable steps (IPP 12) to make sure it is protected by comparable safeguards — for example through the provider's contractual and security commitments.

6. How long we keep it

  • Your content, recipient names, files and share links: until 31 January of the year after your order, then deleted within 30 days. Backups are purged within a further 30 days. You can ask us to delete them sooner (after which links will stop working).
  • Order and payment records: kept for 7 years to meet NZ tax law requirements.
  • Support emails: up to 2 years.

7. Security

We use reasonable safeguards, including encrypted connections (HTTPS), access controls, and storage with reputable providers. No system is perfectly secure. If a privacy breach is likely to cause serious harm, we'll notify affected people and the Privacy Commissioner as required by law (and the OAIC where the Australian scheme applies).

8. Your rights: access and correction

You can ask to see the personal information we hold about you and ask us to correct it (IPPs 6 and 7; APPs 12 and 13). Email hello@jinglejandals.co.nz. We'll respond within 20 working days and won't charge for a request. We may need to verify your identity.

9. The 13 Information Privacy Principles, in short

We aim to: collect only what we need (IPP 1), mostly directly from you (IPP 2), tell you why (IPPs 3 and 3A), collect fairly (IPP 4), keep it secure (IPP 5), let you access (IPP 6) and correct it (IPP 7), keep it accurate (IPP 8), keep it no longer than needed (IPP 9), use (IPP 10) and disclose (IPP 11) it only for the purposes we collected it, protect it when sent overseas (IPP 12), and use unique identifiers only where appropriate (IPP 13).

10. Australia

If we're covered by the Australian Privacy Act, we'll handle information in line with the APPs. Many small businesses with annual turnover of A$3 million or less may be exempt; confirm the position before launch. Either way, we apply the same practices described here to Australian customers.

11. Questions and complaints

Contact us first at hello@jinglejandals.co.nz and we'll do our best to help.

If you're not satisfied:

  • New Zealand: you can complain to the Office of the Privacy Commissioner — privacy.org.nz, 0800 803 909.
  • Australia: you can complain to the Office of the Australian Information Commissioner — oaic.gov.au, 1300 363 992.

12. Changes

We may update this policy and will post the new version here with a new "last updated" date.

Jingle Jandals
Personalised Christmas video cards with a Kiwi summer twist.
Jingle Jandals is a trading name of Stackdtec Limited (NZBN 9429053233189)
Pricing · FAQ · Terms · Privacy · Refunds · hello@jinglejandals.co.nz
Prices in NZD, excluding GST. All carols are public-domain arrangements.